I reckon they're not wrong.
I recently made the mistake of relying on Wizz Air to get me back from Spain on time.
My flight from Malaga at 11.45am was "delayed" until 5.15pm. So I spent seven hours in the airport with absolutely no information from Wizz Air.
When I asked at the gate through which we finally boarded what was the reason for the "delay", one of the airport staff told me that this flight was regularly cancelled – why, they didn't know.
Only when we got on board were we told by Wizz Air that there had been a "technical problem" – they claimed they'd had to get another plane because the original one wasn't working.
Things didn't improve. I'd reluctantly accepted having to fly back to Luton since an arrival before 2pm would give me plenty of time to get back into London. But the reality of not getting out of Luton airport until 8pm and then having to stand in the rain for an hour waiting for a bus on a train-strike day was rather different...
Customers rated Wizz Air as worse than Ryanair, says Which? Probably the ultimate non-accolade...
A Wizz Air spokesperson was quoted as saying: "We do everything possible to ensure that passengers reach their destination on time and with minimal delay."
Well, they'll be doing it without me – and probably without quite a few other unhappy customers – from now on...
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